Returns and refunds

Hand-painted, so every piece is unique

Every piece is painted by hand, line by line. Small differences in line, colour and placement from the photos are part of handmade work, not a defect. Colours can also look slightly different on different screens.

Returns

which pieces can be returned: to be confirmed

To ask for a return, email support@maithilika.com within number of days: to be confirmed of delivery, with your order number and the reason. Return shipping: who pays for return shipping: to be confirmed.

Damaged pieces

If a piece arrives damaged, email us with photos within number of days: to be confirmed of delivery, as described in our shipping policy.

Cancelling an order

You can cancel a paid order until when: to be confirmed. Email support@maithilika.com with your order number.

If a one-of-a-kind piece sells at the same moment

Most of our pieces are one of a kind. In the rare case that someone else pays for the same piece a moment before you, we refund your payment in full and let you know by email.

How refunds are paid

Refunds go back to the original payment method (UPI, card or netbanking) through our payment partner, Razorpay. Once we start a refund, it usually takes 5 to 7 working days to reach your account, depending on your bank.