Privacy policy

What we collect

• When you place an order: your name, email, mobile number, delivery address and the pieces you ordered.
• When you pay: you enter your payment details in Razorpay’s secure window. We receive only a payment reference, never your card, UPI or bank details.
• Your bag: the pieces in your bag are saved in your own browser on your device, not on our servers, until you check out.

We don’t use advertising or tracking cookies. Razorpay’s payment window may use its own cookies while you pay.

Why we use it

Only to process, deliver and support your order, to contact you about it, and to keep the records the law requires. We don’t send marketing messages.

Who we share it with

• Razorpay, our payment partner, to take your payment.
• Our courier partner: your name, mobile number and address, to deliver your order.
• Our hosting providers (Vercel for the website and Neon for the database), which store order details for us on servers in Singapore.

We never sell your personal details.

How long we keep it

We keep order details for as long as we need them to handle your order and to meet accounting and tax rules.

Your choices

You can ask to see, correct or delete your details by emailing support@maithilika.com. We may need to keep some order records where the law requires it.

Questions or complaints

Write to name of the person responsible: to be confirmed at support@maithilika.com. We reply as soon as we can.